Communions & Confirmation Weekend Package Benefits
BENEFITS AND REASONS:
All Communion Bookings for 2024 will run from Thursday / Friday to Monday.
Changes were made by the Company in the 2019 to improve our Customer service, due to the logistical nightmare we faced in the sector for the 2019 period, when it came to collecting the inflatables on the Saturday night for the Sunday’s bookings.
The problems we have faced are listed below.
- Customers refusing to allow our drivers to collect the inflatables even though times were agreed at the point of booking.
- Customers where access is needed through electric gates refusing to answer their phones and switching their phones off whilst it’s quite visible from the entrance there are people at home.
- Dealing with Customers that have consumed alcohol and go out of their way to make it very difficult for our staff to collect the units. This applies to all walks of society.
- The units have to be returned to our Warehouse and cleaned and got ready and loaded for Sunday’s deliveries and believe me the things we have been faced with are unbelievable.
For example:
- Inflatables Soiled, i.e., vomit, urine, faeces, etc.
- Inflatables covered in food, pizzas, chips, etc.
- Scribbled on with pen, markers, etc,
- Inflatables moved to other locations.
- Units been damaged by adults/teenagers.
- Inflatables chewed by dogs, damaged with automowers, etc.
- All inflatables have to be collected and where a customer books a single day booking it's inevitable who you book with the inflatable will have to be collected early on the Saturday evening as early as 7.00pm to allow for other collections in line with Sunday’s deliveries.
- We have a small window to collect our inflatables between 7.00pm and 10.00pm, for the units to be collected, cleaned and delivered early enough the next day for the Sunday booking.
- Sunday Morning also causes issues because most Families are heading to the Church from 10.00am onwards, so again it’s literally impossible to deliver to everyone before 10.00am. Plus, deliveries cannot be made too early either, as people are in bed.
- There is also the issue of Health and Safety when it comes to working these hours also.
- Experienced staff have to work late on the Saturday night and then start at 5.30/6.00am on the Sunday morning.
The benefits of booking the Communion Package are as follows.
- You have the Inflatable from Thursday / Friday to Monday.
- Communion/Confirmation Days are very special and nobody wants to have their inflatable collected early, so the child is guaranteed to have the unit on the day and the following day when the Party is over keeping the child/children entertained for the weekend, so it gives the Mam’s and Dad’s and well-earned rest the day after.
- For Communions booked on the Sunday, you don’t have the worry of the Inflatable arriving late or having to get somebody to be waiting in the house when the Family is gone to Church.
Here at Airmax Inflatables we prize ourselves with our Customer Service and the decision was mainly taken on the basis of dealing with rude, drunken, disorderly, threatening, bad mannered customers.
I would like to remind people booking inflatables in general we are a business and the Company and our Staff would like to be treated with the same respect as any other business.
At the end of the day we are an Entertainment Company and our services are to provide entertainment.
On the grounds of Health and Safety, we have had to make this decision of only doing weekend packages along with making sure we continue to provide excellent customer service in this area, which would be impossible for us to do with one day packages only.
I would like to thank all of our customers to date, we endeavour to continue as one of the Leading Inflatable Hirers Nationwide and look forward to doing business into 2024.
Kind regards
James Oakey
Managing Director.